Senior Technical Support Engineer – Tier 3

Functional Area: Tier 3 Support
Location: Tallahassee, FL
Job #: 268

Apply: Please submit resume with cover letter to resumes@MorphoTrust.com and include job title in the subject line, or fax to (978) 215-2404.

It is our policy to provide Equal Employment Opportunity to all applicants. In an effort to comply with government record keeping and reporting requirements, our Human Resources Department requests that you complete our EEO form and submit with resume. Submission of racial, ethnic, gender and veteran status information is voluntary, and failure to provide it will not subject you to any adverse treatment in the hiring process. Please send your competed survey with your resume and cover letter to the e-mail address or fax number listed above. CLICK HERE TO DOWNLOAD THE EEO FORM.

Job Summary:
This person’s primary responsibility will be to provide program support for fielded Drivers License and ID programs.

Essential Job Functions (includes but is not limited to):

  • Issue resolution (Response to field generated issues)
  • Program delivery support (Early delivery phases of a program)
  • Program upgrade support activities (Upgraded or enhancements)
  • CI Factory “flow” support efforts (Batch processing flow management)
  • Office expansion requirements in Gov’t Programs.
  • Supporting QA, Tier 3 SW with Test Lab Maintenance.
  • SW version updates
  • Research and answer Field Managers’, technicians’, and Customers’ questions concerning fielded software;
  • Troubleshoot and resolve software and configuration issues in fielded programs;
  • Participate in system integration and testing of new programs;
  • Assist with system documentation;
  • Assist in testing other legacy programs when needed;
  • Work on multiple projects and changing priorities; and
  • Work effectively with multi-functional teams.

Qualifications, Education and Experience:

  • Strong communication skills, including the ability to provide clear written and verbal communications for both internal & external customers;
  • Demonstrable experience in learning new technologies and concepts quickly and accurately;
  • Ability to communicate challenges and obstacles in a timely manner to team leaders and management;
  • Desire to work in a diverse operational environment structure that includes different departments and reporting structures.
  • Issue resolution and troubleshooting efforts in a team-oriented environment.
  • Bachelor’s degree in Computer Science/Engineering or related field;
  • 2 years’ experience supporting applications and associated platforms;
  • IIS 6.0 installation, configuration and administration experience;
  • SQL Server 2005 administration and basic scripting;
  • Windows XP installation, administration, configuration, and mass-deployment;
  • Windows Server 2003 installation, administration, and configuration.;
  • .NET web services installation with WSE 3.0;
  • Active Directory configuration and administration;
  • Basic understanding of XML; and
  • OS updates, including WSUS.
  • Occasional visits to customer locations during program delivery phases; and
  • Service calls to address system performance issues on an emergency basis.
  • Basic understanding of networking concepts, including TCP/IP configuration, DNS, standard service ports, and firewall configurations.
  • Windows 2000, Unix/AIX/Linux administration;
  • Basic Oracle administration; and
  • Tools such as FTP, Telnet, SSH

US citizens only. Foreign nationals and dual citizens not eligible.

MorphoTrust USA™, Inc., formerly L-1 Identity Solutions, a Morpho company and part of Safran Group, offers a total rewards program including competitive pay, insurance benefits, retirement plan, Paid Time Off program, training and development. We offer a challenging work environment that values diversity.

Employment Practices:
MorphoTrust USA™, Inc. is an Equal Opportunity Employer and adheres to Affirmative Action and Drug Free Workplace guidelines. EOE M/F/D/V