Scheduler: Cut Wait Times and Ease Staff Workload with Web-based Appointment Scheduling for the Public and Government Staff
Customers schedule appointments and everyone benefits.
Scheduler makes the complex process of appointment scheduling easy. It handles virtually any appointment scheduling situation, giving you the power to choose from a variety of configurable options. The rules-based approach manages all your available resources…people, facilities, even equipment.
Access to Scheduler administration is secured by username and password authentication. Once logged in, our roles-based security model controls access to all system functions,including the ability to view or edit data on a field-by-field basis.
- Enables self-service for customers and staff: Allows onsite staff and customers to make their own appointments through the Web.
- Easy to use: The module operates the same way whether it’s being used by an applicant or by a customer service representative in your call center, and offers several automated reminder options for test appointments.
- Secure: Access to Scheduler is secure by username and password authentication over a secure internet connection.
- Improves administration with confirmations and reminders: Provides system administrators with the ability to build appointment types, assign rules, produce statistical reports and review available resources required for requested appointments.
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