EZ-Visit:
Put Your Applicants in the Driver’s Seat


Reduce turnaways and cut costs with the interactive online
portal that details your license and ID requirements step-by-step.


Twenty years ago, getting a driver’s license or official ID was a simple paper-based process. Not any more.

With more detailed identity requirements in place to ensure production of a more secure ID, applicants too often don’t have the right documents, or all the documents, on their initial DMV visit. So turnaways on first visits now run as high as 30 percent.

The result? Frustrated applicants must make a second trip—or even a third—prompting complaints and unhappy customers. Employee productivity is reduced, a very serious issue at a time of budget constraints and increased workloads. Even morale suffers, as employees must deal with annoyed—and even angry—applicants, potentially leading to higher turnover and replacement hiring and training costs.

Solution

Now there’s an answer. L-1 Identity Solutions, the company whose solutions are used for more than 80 percent of U.S. licenses issued, offers a web-based portal that puts applicants “in the driver’s seat” by making sure they have the right documents in hand when they walk through the DMV front door.

Instead of a static, “information only” web site, the applicant portal is interactive and intelligent. It takes applicants through the process step by step, asking questions to screen for common problems; e.g. if applicants affirm that they have a license from another jurisdiction, they are then asked if it is current or expired. If applicants ultimately learn they cannot meet the state’s document requirements, the portal directs them to sources for help, providing further value added assistance to minimize frustration.

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Features & Benefits

  • Reduced turnaways and return visits as applicants have all of the necessary documents on the very first visit.
  • Faster processing by employees, via scanned barcode holding all applicant-entered data.
  • Lower costs/higher productivity, as more applications are processed in full, the first time.
  • Improved applicant satisfaction/employee morale, reducing complaints and turnover.
  • Stringent security provisions, as no data is retained on web portal, no DMV database connection required.
  • Minimal need for IT staff involvement, especially if L-1 hosts the solution for you.
  • Added messaging opportunities, via screen space for public service announcements.
  • Courtesy reminders, such as prompts on fees, office directions, lists of documents to bring can be printed on receipt free of additional charge.

Resource Library

Learn more about our secure credentialing solutions from our growing list of resources with topics that include:

  • Motor Vehicle Testing
  • Document Authentication
  • Value-Added Solutions and more

Contact us for more information.