Customer Service Training - Secure Credentialing

The Only Customer Service Training Program Developed for Motor Vehicle Agencies

Boost operating efficiency, deliver increased customer satisfaction and improve employee morale with L-1’s customer service training.

Motor vehicle agency budgets are tighter. Security requirements for licenses and IDs are more stringent. Customer transactions are more complex than ever. Unless veteran front-line staff and new hires operate accurately and efficiently in every office and on every transaction, productivity decreases, customer turn-aways increase, and customer satisfaction suffers. This can also have a serious impact on employee morale, leading to increased stress, reduced job satisfaction and, ultimately, higher attrition rates.

Solution

Yes, dozens of companies offer customer service training. But none of them compare to the L-1 program. L-1’s customer service training program was created exclusively for motor vehicle needs, by the company that provides secure credentialing services to 90% of the country’s motor vehicle agencies, so it is grounded in real-life business practices. Beyond that, each L-1 training program is customized, because no two agencies operate exactly alike.

We provide comprehensive training focused on building staff’s customer service and relationship skills:

Listening and responding skills
Rapport building
Mitigating and resolution skills
Building trust with customers
Ensuring one-cycle processing

Realize immediate benefits

One might say, “That all sounds like something I’d like to have – but it’s not a must.” Customer service training from L-1 will provide motor vehicle agencies with the types of benefits that immediately become a necessity.

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Benefits:

Reduced processing time
Consistent application of business rules
Reduced turn-away transactions and return visits
Fewer customer complaints
Increased employee morale and retention
Quick deployment means fast results

Resource Library

Learn more about our secure credentialing solutions from our growing list of resources with topics that include:

Motor Vehicle Testing
Document Authentication
Value-Added Solutions and more