Stage 3: DMV Back Office Database Management


Provide “behind-the-scenes” database management and transaction processing, including security steps taken to validate an applicant’s biometrics, demographics, photo and documents.

  • 1:N Facial recognition technology (biometric fraud screening)
  • ECM interface
  • Enhanced applicant data verification
  • Enhanced address verification
  • Fraud investigation tools
  • Identity case management
  • Issuance management & workflow
  • Resource management and scheduling
  • Secure inventory management
  • Verification gateway

Back Office Glossary

  • 1:N Facial Recognition Technology (Biometric Fraud Screening) – The comparison of all new photos taken over the course of a day against all others in the DL/ID database to identify potential cases of multiple identity fraud.
  • Anti-Fraud Service – A one-time scrub of the enterprise database to compare all credential portrait images to all others images in the database, at a single point in time, and identify the most likely attempts at fraud related to multiple identities. In addition to creating targets for fraud investigations, this service provides a low cost, low risk way for governments to demonstrate the benefits of facial recognition within the boundaries of existing legislation, and set the stage for deployment of full-scale biometric identification within their issuance workflow.
  • ECM Interface – Integration option that creates a data interface from the issuance system to your Enterprise Content Management (ECM) system, ensuring all portrait and biometric images are stored as part of your enterprise infrastructure.
  • Enhanced Applicant Data Verification – Additional checks to ensure the reliability of applicant-provided data, such as address verification capabilities that not only ensure an applicant’s address is valid but also makes sure it is not high-risk. (e.g., a vacant lot or warehouse)
  • Enhanced Address Verification – Checks the address provided during the demographic enrollment or renewal process against its database of legitimate mailing addresses.
  • Fraud Investigation & Case Management Tools – Toolset and reporting functionality for identifying, managing, and adjudicating or prosecuting potential fraud.
  • Image Server – Provides secure storage of images and data, such as applicant proof-of-identity documents and facial portraits. The images are easily retrieved when needed for downstream processing, renewals, investigations, and more.
  • Issuance Management & Workflow Manager – Allows credential issuers to establish “gates” (data verification, facial portrait matching, etc) applicants must clear before a credential is produced. The process provides visibility across the entire issuance process, allows staff to identify and address any bottlenecks and backlogs, and enhances the efficiency of the entire issuance process.
  • Resource Management & Scheduling – Back end solution for managing staff workload and coordinating front office staff scheduling.
  • Secure Inventory Management – Combination of technical solutions and operational protocols that help ensure the security of materials used in the manufacture of secure IDs.
  • Verification Gateway – Reduces identity theft and related fraud, and helps States verify that the information contained on identity documents is authentic, and that the individual is entitled to receive a driver’s license.

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Resource Library

Learn more about our secure credentialing solutions from our growing list of resources with topics that include:

  • Motor Vehicle Testing
  • Document Authentication
  • Value-Added Solutions and more