Stage 2: DMV Enrollment & Front Office Processing


Implement a complete solution to efficiently and securely process applicants. Integrate front office with remote services to accelerate in-office enrollment.

  • 1:1 Facial Recognition Technology (Biometric Applicant Verification)
  • Applicant data verification
  • Automated image capture and applicant enrollment (face, finger, signature, data)
  • Automated integrated queuing
  • Automated knowledge testing
  • Bio-logon
  • Document authentication
  • Document scanning and archiving
  • Integrated vision testing
  • Interim credential
  • Road skills testing with optional GPS tracking

DMV Enrollment & Front Office Processing Glossary

  • 1:1 Facial Recognition Technology (Biometric Applicant Verification)– The comparison of one applicant photo to another previously captured photo of the same applicant to determine if they match in order to reliably verify the applicant’s identity.
  • Applicant Data Verification – The process of determining whether the data on an applicant’s documents (e.g., birth date, social security number, address, name) is valid. Data is cross-checked with a range of trusted data sources such as government and/or other third-party data sources.
  • Automated Image Capture and Applicant Enrollment (face, finger, signature, data)
    • Camera Tower – The digital camera and its mounting enclosure included in a capture station (fixed or mobile) for capturing applicant photos.
    • Capture Software – The application used to manage the process of capturing the applicant’s biometric and other data, i.e. photo, fingerprint, and signature.
    • Capture Station – The workstation includes a camera tower, capture software and other hardware (fingerprint and signature scanners) used in the front office of a secure credential issuer to capture biometric and other information about an applicant. Capture stations may be fixed (as in an office environment) or mobile.
  • Automated, Integrated Queuing – As part of an optimized workflow process, integrated queuing allows for the automation of front office workflow, thereby helping to ensure lines move faster.
  • Automated Knowledge Testing – Helps increase the speed and efficiency of applicant processing and save time and money by eliminating paper tests and the manpower it takes to administer the tests. Tests are conducted on kiosks and are automatically tied to the applicant record and front office workflow.
  • Bio-Logon – Secures either the fixed or mobile capture stations with a finger biometric login device – ensuring only authorized personnel have access to issuance applications.
  • Document Authentication – The application used to scan and reliably inspect proof-of-identity documents presented by the applicant to determine if they are genuine.
  • Document Scanning and Archiving – Document scanning and storage of proof-of-identity and front office documentation required of credential applicants. Data is then available for future reference or for investigative purposes.
  • Integrated Vision Testing – Used when applying for a learner’s permit or a driver’s license. Applicant will undergo a vision screening that tests visual acuity and horizontal peripheral field of vision as well as color vision.
  • Interim Credential – Used in central issuance workflows, interim credentials range from a simple receipt to a secure paper license which can serve as a driver credential and identification document during the time from office visit until the final credential is received by the applicant.
  • Road Skills Testing– Electronic forms on lightweight, portable tablet PCs to automate the current paper-based process for scoring driver skills tests, pre-trip inspections and recording road test infractions with optional GPS feature. Wireless technology is also used for real time communication of test data to a central database.

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Resource Library

Learn more about our secure credentialing solutions from our growing list of resources with topics that include:

  • Motor Vehicle Testing
  • Document Authentication
  • Value-Added Solutions and more