Customer Support



Commitment to customer success begins with a strong service and support culture.


When you work with MorphoTrust USA, Inc., formerly L-1 Identity Solutions, you not only get superior technology, solutions and services, you get personalized support from each of our division support centers to help ensure efficient implementation and down-the-line success.

To locate the correct support center, select from the list below.

Click here for the following Secure Credentialing Support:

  • Automated Document Authentication Systems:
    • iA-thenticate®
    • ID-GUARD®
    • ID-SUITE™
  • Automated Knowledge Testing Systems:
    • AutoTest™
    • RoadTest™
    • Drivers License Solutions
  • Law Enforcement Mugshot System:
    • FaceEXPLORER®
    • MIS™
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Biometrics Support:

  • Click here for former Identix customers:
    • Identix Automated Software License Delivery
    • PriceBook (Identix Employees Only
    • Identix Timesheet
    • TouchPrint™ Live Scan Systems
    • ABIS® System
    • BioEngine® SDK
    • DFR® and BioTouch® Single Finger Readers
    • FaceIt® SDK
    • BioLogon® Software
    • IBIS Mobile Identification
  • Click here for former Securimetrics customers:
    • Iris Technology
    • PIER™-T
    • HIIDE™ Series 4
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Enrollment Services Support:

  • Click here for former ComnetiX customers:
    • IntelliLink™
    • IntelliServ™, OIS (Open Image Server)
    • IntelliBook, IntelliScreen
    • CAPS (Civil Applicant Processing System)
    • RICI (Repository for Integrated Criminalistic Imaging)
    • ACIIS (Automated Criminal Intelligence Information System)
    • Eagle Advantage
    • Eagle Mobile
  • Click here for former IBT customers:
    • Fingerprinting Services
    • IFSC (International Fingerprinting Services Canada)
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Click here for Enterprise Access Support: 

  • Bioscrypt V-Station™ Fingerprint Reader
  • Bioscrypt V-Smart™ Fingerprint Reader
  • Bioscrypt V-Pass FX™ Fingerprint Reader
  • Bioscrypt V-Prox™ Fingerprint Reader
  • Bioscrypt PIV-Station™ Fingerprint Reader
  • 3D FastPass™ Face Reader
  • 3D EnrolCam™
  • 3Di Admin Manager™
  • Bioscrypt MV1210 OEM Module
  • Bioscrypt MV1250 OEM Module