Support Program Packages - Support

Enterprise Access – Support Program Packages

Program Features	Per Incident	Standard
Supported Products	Fingerprint Readers, OEM Modules	Fingerprint Readers, 3D Face Readers, OEM Modules
Incident Resolution	Single	Unlimited
Supported Technical Contacts	1	Unlimited
Prioritized Case Response	1 Business Day	1 Business Day
Hours of Coverage	Core Business Hours	Core Business Hours
Access to Support Consultants	Yes	Yes

PRODUCT SUPPORT AGREEMENT

PSA Program Overview
L-1 Enterprise Access Solutions are an integral part of your day-to-day business operations, and we are committed to providing you with world-class technical support designed to meet your needs. Whether you are a security manager dealing with biometric credentialing compliance, an installer selecting the right communication network to complete a project or a distributor looking to support downstream resellers, we can provide you with the timely expertise you need to succeed. Choose from two support programs.

Per Incident
If you require case by case assistance, our per-incident program gives you access to our expertise for both hardware and software support. Our trained staff can help you with biometric credential management, software walkthroughs or hardware troubleshooting.

Standard
The Standard plan enables you to better manage support costs and receive unlimited access to the division’s consultants. Receive support for advanced deployment issues, network configurations, credential management or software updates with this annual program.

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