MorphoTrust has made a significant investment in ensuring outstanding service and efficient operations throughout each business process. We do this through trained/back-up enrollment agents who receive in-depth, cross-functional training in our secure credentialing and biometric solutions, as well as the enrollment services we offer. By having call centers staffed with trained agents, and in multiple locations, disaster recovery measures are in place - all accessing and sharing information from one central, universal enrollment database. In addition, we routinely, and consistently, access our customer service operations with site assessments and strict quality control measures. And as a way to reduce any potential downtime, we have automated processes that enable us to be proactive in managing any foreseeable situation that may impact operation efficiencies and happy customers.